Frequently Asked Questions

All homeware from Turnaround Ceramics is handmade by myself in my studio just outside of Bristol. Pots are pulled on the wheel, the form is then refined and glazed. The work is all made of high fire stoneware which results in a robust piece, ready to be used everyday

I always work with high fire stoneware and fire to 1250°c, this means all items are hard wearing and can be used in the oven and microwave. The glazes I use are all food safe and dishwasher friendly. However if you are concerned about keeping them in the best condition, then hand washing is preferable.

Yes! All my pieces are food safe and can be put in the dishwasher and microwave. I use commercially available glazes that have been tested for food safety and acid resistance so I can be confident they are up for everyday use.

Yes, as far as possible! I have made sure that any packaging used is recyclable, biodegradable or recycled.

The packing peanuts I use are dissolvable, boxes are cardboard and tape is kraft based. On occasion I will use plastic bubble wrap which has been repurposed from other sources. Please reuse if you can.

I ship packages between Monday to Friday within 1-3 days of recieving the order using Royal Mail Tracked 48. You can follow the progress of your parcel through Etsy or via the email from me, depending on how you bought your item.

This is very rare so I am really sorry! Please get in touch and I will arrange for a full refund or replacement, it's up to you.

Yes. If you need to cancel an order, please get in touch asap. If it has been dispatched you will need to go through the refund process.

Refunds are available if you contact me within 14 days of reciept and can return the item in its’ original packaging, unused and undamaged. Unfortunately I cannot cover the cost of returning an item that you wish to return.

Yes, simply select your country in the delivery section and you will see the price to ship to you. Please remember that import taxes and duties are not included in the shipping price and are the buyer's responsibility. Timeframes vary from 5 to 10 working days for most places in the world and you will receive a tracking number to keep an eye on your order.

If you wish to contact me about an Etsy order, please use the messaging service through Etsy. Otherwise, the best place to contact me is my email joanna@turnaroundceramics.co.uk

I have been taking classes since 2018 with the wonderful Brenda at The Pottery Shed in Winterbourne.

I had always wanted to try ceramics and once I did, I never stopped.

Brenda has great skills on the wheel, hand building and decorating. You never stop learning a skill like pottery, there are just too many things to discover!