Returns and Refunds

I have the same policies in place for items bought in my online shop and in my Etsy shop - you are covered either way!

Returns and damaged goods

I hope you like your new ceramics but if you do change your mind you have 14 days to get in touch. Simply email me quoting your order number to arrange a refund or replacement.

Items need to be returned unused, undamaged and in their original packaging. You will need to cover the cost of postage unless the item arrived damaged. In that case, please attach a photo of the item to your initial email and I will refund/replace without you needing to return your order.

Cancellations

Please get in touch with me ASAP if you wish to cancel! I understand that sometimes we click “buy” too hastily so don’t worry. However if it your order has been dispatched, you will need to go through the returns processed.